Question 1

I left my driver's license at home. Can I still recover my vehicle ?

Accepted Answer

Unfortunately, no you can't. We need to see your driver's license before we allow you to get behind the wheel.
 
Remember to check our terms and conditions when making a reservation. They include everything you need to know before your rental.

A trip planned? Start your rental.

Question 2

Can I reserve a vehicle for more than 28 days ?

Accepted Answer

You definitely can. We understand that you may need a rental vehicle for more than 28 days, so we offer our monthly subscriptions to make this simple and hassle-free. Choose from our range of vehicles online without deposit or additional commitment. The road awaits you.

If you are a professional customer, please contact us on 0658171314, or consult our business offers page. If you need several rental vehicles, we will happily adapt our services. We will make you a tailor-made offer.
 
Remember to check our terms and conditions when making a reservation. They include everything you need to know before your rental.

A trip planned? Start your rental.

Question 3

What happens if I return the vehicle earlier than expected?

Accepted Answer

If necessary, you can of course return the vehicle earlier than planned. Please keep in mind that in this case no refund for unused days is possible.

It is also possible that the rental will cost you more, as some rates or discounts only apply for the rental period originally booked.

For more information on our return process, see our General Terms and Conditions page.

Planning a trip? Start your rental.

Question 4

How old do I have to be to rent your vehicle ?

Accepted Answer

To rent a car in France, you must be at least 21 years old when you pick up the vehicle and hold a valid driving license for at least one year (excluding cars in the Compact, SUV categories). /Family and Sedan/Estate and cars belonging to the “Premium” range).

However, if you or one of the additional drivers is under 25 years old, you will be charged an additional young driver fee per day.

If you are under 25 years old, you can rent cars in the Mini city car category (e.g. Fiat 500), City car category (e.g. Renault Clio 5), small SUV category (e.g. Peugeot 3008) and SUV/ Family (e.g. Peugeot 3008). View our fleet for more information on our vehicle categories.

There are currently no maximum age restrictions, provided you have had a valid driving license for at least 1 year. Certain additional formalities may be necessary for people who will be over 75 years old on the planned return date. Check the specific rental location policies for more information on age requirements.
 
Remember to check our terms and conditions when making a reservation. They include everything you need to know before your rental.

A trip planned? Start your rental.

Question 5

How much is my rental deposit?

Accepted Answer

The amount of the deposit varies depending on the category of the vehicle rented and the rental conditions (Insurance, ...).

To know the exact amount of your deposit, please consult the table below:

Question 6

What debit/credit cards can I use?

Accepted Answer

You can pay using Visa, MasterCard, American Express and Diners Club/Discover credit and debit cards. Remember that the name on the card must match the name on the main driver's license. Remember to bring your payment card when you pick up your vehicle.

Need more advice? Call our Reservations Center using the options below.

Don't forget to check our terms and conditions when you make a reservation.

They include everything you need to know before renting a vehicle.

Got a trip planned? Start your rental.

Question 7

I forgot to cancel my reservation, will I still be charged?

Accepted Answer

Yes, you will be charged a fee if you do not show up to collect your vehicle without first cancelling your booking or making other arrangements with us.

Fees vary depending on the location and vehicle you are renting.

More information is available in our terms and conditions.

Planning a trip? Start your rental.

Question 8

Is there a deposit required?

Accepted Answer

At the start of your rental, we will ask your bank card issuer to freeze a sum of money at our disposal.

This measure will temporarily block part of the funds you have available through your card. We do not debit your card and no amount is withdrawn from your account.

Your bank will treat this request as a pending transaction.

However, your balance will take into account the pre-authorization amount and will be reduced.

To find out the deposit amount, please refer to the table below:

Question 9

Can I change my reservation ?

Accepted Answer

We understand that sometimes your plans may change, or you may simply change your mind.

Simply go to "Check your reservation", Call our Reservations Center using the options below, or use our app.

Customers who have booked through a third party company or website should contact those entities directly for more information.

You will not be charged any modification fees. If your modification involves services of a higher value, you will only be charged the difference. We will notify you of any price changes before making the change.

If your change involves services of a lower value, unfortunately we cannot refund you the difference. Make your choices carefully. However, the difference can be taken into account in agency, in order to be deducted from the cost of additional services and products that you could take.

Always consult the general rental conditions when you click here to be fully informed before starting your rental: General Conditions.
 
A trip planned? Start your rental.

Question 10

Can I drive my rental vehicle abroad?

Accepted Answer

We want you to enjoy as much freedom as possible because the road is yours, after all.

Unfortunately, some border crossings are restricted and you can't drive certain rental vehicles from one country to another. It's best to contact the agent in charge of your rental at your chosen location to find out which destinations are possible.

However, we recommend that you return the vehicle to the same location where you picked it up, as dropping it off at a different location will cost more.

Don't forget to check our terms and conditions when you make a booking. They include everything you need to know before your rental.

Planning a trip? Start your rental.

Question 11

I am having trouble making my reservation on your website. What can I do?

Accepted Answer

We are sorry to hear about the difficulties you are experiencing with our website/app.

We know how frustrating IT issues can be and we are always looking for ways to improve our services.

Please contact our customer service between 9am and 12pm and 2pm and 7pm, Monday to Friday on 06 58 17 13 14.

Please remember to check our terms and conditions when you make a booking. They include everything you need to know before you rent.

Having a trip? Start your rental.

Question 12

Do you have vehicles equipped with winter tires?

Accepted Answer

Our vehicles are not equipped with winter tires.

However, you can ask for free to equip your vehicle with snow chains. You will be able to enjoy a safe stay in the mountains at F'Lo-Cars.

All F'Lo-Cars agencies offer this service.

Book your car on flo-cars.fr/en.

Question 13

What are the different levels of franchise offered?

Accepted Answer

We offer different levels of excess during your rental depending on your needs. Once selected, this product will be included in your contract at the start of the rental. This service will be billed at the same time as your rental.

When renting a vehicle, vehicle occupants, drivers and passengers systematically benefit from "third party liability" insurance.

This insurance covers the financial consequences of bodily injury or material damage that the driver and passengers may cause to third parties while in the Vehicle. It also covers bodily injury suffered by the passengers of the Vehicle.

However, it does not cover damage suffered by the driver, damage caused to the vehicle or damage caused to goods, objects and animals transported in the vehicle.

Before each rental you have the possibility to subscribe to different levels of excess:

- The intermediate excess allows to reduce the excess level by half and insures you against Flat Tires and Broken Windows (Excluding personal liability)

- The full excess allows to completely reduce the excess level and insures you against Flat Tires, Broken Windows and interior damage (Excluding personal liability

Don't forget to check our general conditions when you make a reservation. They include everything you need to know before your rental.

A trip planned? Start your rental.

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Foire aux questions

I left my driver's license at home. Can I still recover my vehicle ?

Can I reserve a vehicle for more than 28 days ?

What happens if I return the vehicle earlier than expected?

How old do I have to be to rent your vehicle ?

How much is my rental deposit?

What debit/credit cards can I use?

I forgot to cancel my reservation, will I still be charged?

Is there a deposit required?

Can I change my reservation ?

Can I drive my rental vehicle abroad?

I am having trouble making my reservation on your website. What can I do?

Do you have vehicles equipped with winter tires?

What are the different levels of franchise offered?

Transfert Aéroports et Gares

Chauffeur privé